1. How can exclude sale Items from discount codes in Shopify?
2. How can I install the sale labels manually?
Step By Step Guide by Shopify Theme
3. How does the App change prices?
The app always takes the price at which the product was originally created as reference price. This price is the basis for all reductions.
If the product is already discounted - the compare at price is used to apply the discount.
4. Why do I only see the discounted prices and not the original crossed out prices?
If you are only seeing discounted prices then you have most likely enabled the option to hide compare at prices. To solve this:
1. Go to Markets in your Shopify admin.
2. Click on a Market (most likely a European one)
3. On the right click on Compare-at price
4. Disable the option in the popup .
5. What happens if a product is included in multiple campaigns?
Our app will always prioritize the latest action. If the latest action was to stop a sale then the product will return to its full price. If the latest action was to apply a discount then the product will finally be discounted in your store.
Discounts will also overwrite each other. So running a 20% off sale on an already 10% discounted product will result in a 20% discounted product.
6. Why are my discounts suddenly disabled on some or all products?
If discounts are suddenly disabled after some time or are not applied on your products then this is usually caused by one of the following two reasons:
1. These products were also included in another sale which was recently stopped. Our app is always prioritizing the latest action on a product. So if the latest action was to stop a discount then it will finally not be discounted in your shop.
2. A conflict with another app. Could you please check if you have linked your store to any inventory syncing or POS app? These apps often update product data regularly including price and therefore disable the discounts. But inside these apps there is often a setting where you can disable the prices from being synced.
7. Do I need programming skills to install / use the app?
No, no IT skills are required. We programmed the app deliberately simple and self-explanatory.
8. Is the app more suitable for large online stores or for eCommerce beginners?
The app is aimed at all e-commerce shops and can be used by both beginners and professionals.
9. How long does it take to discount my products?
It takes about 70 seconds per 100 products. It was very important to us to be very fast in order to make the handling as pleasant as possible.
10. Can I intervene in a current sale?
Of course, even with a current sale all parameters (duration, discount, product selection, etc.) can be adjusted at any time and self-explanatory.
11. Can I offer "Free Shipping" with the Sale & Discount Manager?
No, this is not possible with this app. We deliberately chose to offer sale campaign features only to maximize ease-of-use and speed. For free shipping please use the Shopify feature for discount codes.
12. Can I create discount codes with the app?
No, this is not possible with this app. We deliberately chose to offer sale campaign features only to maximize ease-of-use and speed. For discount codes please use the Shopify function for discount codes.
13. How can I cancel the subscription?
If you want to cancel the subscription you can simply uninstall our app.
Keep in mind that if you have not yet paid for the current period you might see one last charge on your next invoice.